Others have added online merchandise sales to help keep their businesses and their talented crew afloat. Most have applied a variety of strategies.
Thus far, whatever they’re doing seems to be working.
While business may not be as brisk as it was pre-March 30, several bean-centric establishments have been holding their own.
Behind Lowe Mill lies Gold Sprint Coffee, serving as a caffeinated oasis for the telecommuter. A relative newcomer, Gold Sprint has yet to celebrate its first year in business.
Although Gold Sprint’s quirky trophies-meet-stuffed-trash-panda-riding-a-trike interior remains closed for the duration, customers can easily order at the window or call ahead for curbside pickup.
Out of sheer necessity, Gold Sprint owner Victor Burlingame reduced the hours of operation, along with the menu offerings and staff hours.
“We’re 7 a.m. to 5 p.m., Monday through Saturday; 9 to 5 Sunday,” said Burlingame. “We scaled back on the number of people per shift. We had to cut hours back to make it work.”
Burlingame has also been promoting “Sprint Swag,” such as shirts and mugs, both for sale on-site and online. He says the merchandise has been a big hit.
“We’ve had people from Brazil, New York, and Colorado ordering,” said Burlingame. Which made him wonder, “Like, how do you know about us?”
Honest Coffee Roasters, the embedded gem of the Clinton Avenue parking garage was proactive in response to the April 4 mandate.
Managing partner Christy Graves posted a video on Facebook explaining the changes, providing audio-visual reinforcement for her customer base. To serve the community without allowing them inside, Honest adjusted its operations and product delivery; customers can now choose from curbside, pickup, or delivery.
“We have shortened our hours just a little bit – to 7 a.m. to 6 p.m., seven days a week,” said Graves. “Curbside is available and is really easy to use. You can order online, full menu all day. We also have our partnership with GrubSouth and now we’ve added Door Dash as an additional delivery option.”
“We maintained our hours throughout this whole thing,” said Travis Duehring, owner. “We open at 6 a.m. and close at 8 p.m., Monday through Friday; 7 a.m. to 8 p.m. Saturday and Sunday.
“We serve our full menu all day long. You can get ice cream at 6 a.m. or spinach salad at 6 a.m.”
Just Love has a staff of 22 part-time employees; all of whom are still on the payroll.
“Our team is wonderful,” said Duehring. “They all sacrificed for each other and everyone gave hours to those who needed it most.”
In addition to in-store takeout, curbside pickup, online ordering, and delivery, Just Love recently partnered with other area businesses for on-site prepared box lunches, all delivered straight to your door.
Offbeat Coffee Studio, the place where coffee pairs with recorded vinyl at Campus 805, reluctantly furloughed their crew, leaving owners Kyle and Anna Lee Husband to run the business themselves. They have also scaled back their operating hours to 8 a.m. to 2 p.m., seven days a week.
Offbeat is using the @cloosiv app and is open for take-out, curbside pick-up, and GrubSouth delivery. Additionally, Offbeat has added online merchandise sales to help sustain its business and support their crew.
Established in 1996, Olde Towne Coffee is for takeout only. Call-ahead and the staff will have the order ready upon arrival.
The long-established Five Points coffee go-to scaled back their hours to 8 a.m. to 2 p.m., seven days a week. Olde Towne is still offering a full menu; their bakery goods are astonishing, to say the least. Along with brewed coffee, espresso drinks, and assorted menu items, one can buy bulk coffee by the pound and select from one of the many bottles of flavoring syrups that are available for purchase.
There have been discernable shifts in peak customer traffic since March. Burlingame and Duehring have both observed new patterns in customer behavior.
Gold Sprint normally caters to the teleworking community. Since orders are now curbside pickups or at the window, there has been a shift to morning customers, coupled with a late afternoon “pick me up” crowd. The usual, midmorning rush of telecommuters is almost non-existent.
“Strangely enough, our crowd really was kind of late morning, around 9 or 10 a.m., and it was slammed,” said Burlingame. “And now, it’s like just the morning and in the afternoon. In the middle is kind of ‘there’.”
“Prior to this [COVID 19], we would have customers first thing when we opened,” said Duehring. “Our normal morning rush was 8:30 a.m. to 9 a.m., 11 a.m. to 1 p.m. for the lunch rush.” Although in the past, customers would be waiting at the door when they opened, “My peak times are now from 10 a.m. till about 1 p.m. and then we get another small rush about 3 p.m.”
Given the unique nature of the present circumstances, the future is cloudy for business owners, at least for the time being. Despite the uncertainties, there remains the undercurrent of resiliency and “can-do” spirit.
“We want to keep coffee in your hands, keep us in business, and still get to see the people we care about,” said Graves. “We appreciate you guys more than anything.”