Bank Independent has announced the promotion of Selena Suggs to Senior Vice President – Customer Experience.

Suggs is a graduate of the University of North Alabama, where she earned a Bachelor of Science in Business Education. She joined Bank Independent in November 2000 as a part-time teller at the Pine Street Sales Office, launching a 25-year career marked by steady growth and expanding leadership responsibility.

Throughout her tenure, Suggs has developed broad expertise across the bank’s products and services, gaining both operational and project-based experience. Her holistic understanding of how initiatives impact team members, customers, and the overall organization has been instrumental in strengthening the bank’s customer-focused approach.

“Selena has a unique ability to see the full picture—from our internal processes to the customer’s perspective—and turn that insight into meaningful improvements,” said Penny Camp, Chief Administrative Officer. “Her leadership has elevated how we think about customer experience, and this promotion reflects the tremendous value she brings to our bank and our customers.”