Tag Archive for: MCWD

Madison County Water Department launches in-house billing, meter reading and customer service

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Madison County Water Department (MCWD) officially launched its in-house billing, meter reading and customer service transitioning from Huntsville Utilities’ original services. MCWD will now read meters, prepare and mail billing statements, and perform all aspects of customer service with in-house systems and personnel. This transition will ensure more timely problem resolutions and more efficient customer service, […]

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37,000 Madison County Houses Set to be Affected by New Madison County Water Department Billing Transition

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The Madison County Water Department (MCWD) hosted a media briefing on Wednesday to provide more information on the upcoming transition to in-house billing, meter reading and customer service. County Engineer Chuck Faulkner gave remarks about the transition and fielded questions from residents and media afterwards.  What to know: Starting on March 27, MCWD customers who […]

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