Bank Independent Named #1 Bank in Alabama by Forbes

Among recent expansions and achievements, Bank Independent has been named the top bank in Alabama by Forbes.

This accolade is based on the bank’s ability to deliver quality customer service and fostering community growth.

Rick Wardlaw, CEO of Bank Independent, expressed pride in the recognition, attributing it to the hard work and commitment of the bank’s team members.

“Being named the top bank in Alabama by Forbes reflects our team’s dedication and effort. Our primary goal has always been to build strong, lasting relationships with our customers and communities. This award motivates us to continue aiming to be the preferred bank and employer in the areas we serve,” Wardlaw stated.

For the seventh annual ranking, Forbes collaborated with market research firm Statista to survey around 26,000 U.S. residents.

These participants identified banks and credit unions where they held accounts and those known through friends and family. The survey assessed satisfaction levels, willingness to recommend, and rated institutions based on customer service, financial advice quality, fee structures, digital service navigation, branch assistance, and trust.

The evaluation considered survey responses from the last three years, giving more weight to recent feedback from current customers.

Statista also reviewed online text reviews and ratings from February 2021 to March 2024, which contributed 20% to the overall score, while the surveys made up the remaining 80%.

Out of all the financial institutions evaluated, 185 banks and 207 credit unions were ranked across various states.

Founded in 1947, Bank Independent operates 33 traditional Sales Offices throughout North Alabama, in addition to operating a Deshler Tiger Branch and a Digital Sales Office.